Member Success Stories

Care Coordination Success

An important component of the Multichronic Care Management program is the Care Coordination group. This team serves as the liaison between the Personal Clinicians, who work directly with the members in the program, and local community resources and the health plan. When a Personal Clinician uncovers a need, no matter how big or small, the member is referred to Care Coordination. Service Coordinators such as Clarissa immediately get to work to find a solution whether it’s getting transportation for a member like Mary or finding a volunteer to chop firewood for another member. These are just two stories of how Service Coordinators play a key role in the care of members.